Custom Software vs. Off-the-Shelf: When Does It Make Sense for Distributors?

Coming Soon

Full content for this post is being written. Here's the outline:

1. 1

   When generic tools work fine — small catalog, simple workflows, standard billing, low order volume

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   When they start breaking down — payer-specific formatting, complex fee codes, multi-warehouse logic, non-standard SKUs

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   Total cost of ownership comparison — licensing fees plus the hidden cost of workarounds and manual labor

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   The hidden cost of workarounds — time spent patching gaps adds up faster than a custom build would have

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   When to seriously consider custom — if your software requires more explanation than your business does, it's time