What to Expect from a Custom Software Engagement (And How to Not Get Burned)
Most bad custom software projects fail in discovery, not development. Here's what a good engagement looks like from first call to go-live — and the red flags to watch for.
Founder, Norvel Systems
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Full content for this post is being written. Here's the outline:
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Red flags in vendors — vague scoping, no discovery phase, fixed bids before understanding the workflow
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What a good discovery process looks like — workflow mapping, edge case identification, user interviews, before any design
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How to evaluate proposals — scope clarity, milestone structure, who you'll actually work with day-to-day
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Realistic timelines — what affects build time, why rushed builds create expensive rework later
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Ongoing vs. one-time delivery — why most operations software needs a long-term partner, not a hand-off
See it in practice
Case Study
Hundreds of orders a day, processed without a single person touching them
Erazor Bits — Wholesale Apparel & Glassware
Case Study
6 hours of manual quoting, replaced by AI that does it in under five minutes
The Buying Network — Commercial Marine Supply & Procurement
Case Study
No off-the-shelf tool could handle their workflow, so we built one from scratch.
ChairStuff Medical Supplies — Medical Supply Distribution
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